This Privacy Policy explains how Demicraft Ventures LLC ("Climora," "we," "us," or "our") collects, uses, stores, and protects information in connection with the Climora AI platform and services (the "Service").
This Policy applies to two distinct groups of individuals:
By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please do not use the Service.
When you register for and use the Service, we collect:
When an individual calls a business that uses the Climora AI Service, we may collect:
We strongly encourage our Customers to provide callers with appropriate disclosure that calls are handled by an AI system and may be recorded.
We use Caller information to operate the AI voice assistant on behalf of the subscribing business, generate call summaries and transcripts, fulfill appointment scheduling and service requests, and maintain records required for the operation of the Service.
All service providers are contractually required to handle data securely and only for the purposes of providing services to us.
Call recordings, transcripts, caller contact information, and call summaries are shared with the HVAC business that subscribes to the Service.
We may disclose information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect rights, protect safety, or investigate fraud.
In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred.
You may request earlier deletion of call recordings by contacting contact@climora.ai. Upon account termination, we retain your data for 30 days to allow for data export requests, after which it will be permanently deleted.
No method of transmission over the Internet is 100% secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
If you are an individual who called a business using the Climora AI Service and wish to exercise rights regarding your recorded call data, please contact the business directly or reach us at contact@climora.ai.
If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information is collected, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To exercise your CCPA rights, contact contact@climora.ai.
Contact us at contact@climora.ai. We will respond within 30 days and may need to verify your identity before processing your request.
Our website uses cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. We do not use third-party advertising cookies or share browsing data with advertising networks.
The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have done so, please contact us at contact@climora.ai.
Our website and platform may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party services you use.
Your information is stored and processed in the United States. If you access the Service from outside the U.S., please be aware that your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your country.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or prominent notice on our website at least fourteen (14) days before the changes take effect.
We take privacy concerns seriously and will respond to all inquiries within 5 business days.