By accessing or using the Climora AI platform, website, or services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Demicraft Ventures LLC ("Climora," "we," "us," or "our"). These Terms apply to HVAC business owners and operators who subscribe to the Service.
Climora AI provides an AI-powered voice answering service designed for HVAC businesses. The Service enables businesses to:
The Service is provided on a software-as-a-service (SaaS) basis. We reserve the right to modify, update, or discontinue features of the Service at any time with reasonable notice.
To use the Service, you must:
You are responsible for all activity that occurs under your account. Notify us immediately at [email protected] of any unauthorized use.
Climora AI offers subscription-based pricing plans as described on our website. Your subscription begins on the date you complete registration and provide valid payment information.
Subscription fees are billed in advance on a monthly basis. All payments are processed through Stripe. By providing payment information, you authorize us to charge your payment method for all fees due.
We will provide at least thirty (30) days written notice before any price increase takes effect. Continued use of the Service after a price change constitutes your acceptance of the new pricing.
All subscription fees are non-refundable except as required by applicable law. If you cancel, you retain access through the end of your current billing period. No prorated refunds are provided for partial months.
If a payment fails, we will attempt to charge your payment method up to three (3) times within seven (7) days. If payment is not received, your account may be suspended or terminated.
Important: You, as the Customer, are solely responsible for ensuring compliance with all applicable federal, state, and local laws regarding call recording and AI disclosure in your jurisdiction and the jurisdictions of your callers. This includes compliance with the ECPA, state-specific recording consent laws (including all-party consent states such as California, Florida, Illinois, and Pennsylvania), and FTC guidelines on AI disclosure.
We strongly recommend configuring the Service to include a verbal disclosure at the beginning of every call stating that the call is handled by an AI assistant and may be recorded. Climora AI is not responsible for any legal claims arising from your failure to provide required disclosures.
Call recordings and transcripts are retained for up to ninety (90) days by default. You may request earlier deletion by contacting [email protected].
You agree not to use the Service to:
We reserve the right to suspend or terminate your account immediately if we determine you have violated this Acceptable Use Policy.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
You retain ownership of all business data, customer information, and call recordings generated through your use of the Service. We do not sell your data or use call recordings to train AI models without your explicit written consent.
The Service integrates with third-party services including Twilio, Vapi, Stripe, and various CRM and scheduling platforms. Your use of these integrations is subject to the respective third-party terms and privacy policies. We are not responsible for the availability or performance of third-party services.
Enterprise customers requiring a Data Processing Addendum (DPA) may contact us at [email protected].
All rights, title, and interest in and to the Service, including all underlying technology, AI models, software, branding, and documentation, are owned exclusively by Climora AI. The Climora AI name, logo, and product names are trademarks of Demicraft Ventures LLC. You may not use our trademarks without prior written permission.
You agree to indemnify and hold harmless Climora AI and its officers, directors, employees, and agents from any claims arising out of your use of the Service, violation of these Terms, or failure to comply with applicable call recording and AI disclosure laws.
These Terms remain in effect for the duration of your subscription. Either party may terminate at any time with written notice. We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, or if we are required to do so by law.
Upon termination, we will retain your data for thirty (30) days to allow for data export requests. Contact [email protected] within this window to request a copy of your data.
These Terms shall be governed by the laws of the State of Texas. Any dispute shall first be addressed through good-faith negotiation. If unresolved within thirty (30) days, it shall be submitted to binding arbitration in Texas under the rules of the American Arbitration Association.
Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Climora AI regarding the Service.
Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
Waiver: Our failure to enforce any right will not be considered a waiver of those rights.
Assignment: You may not assign these Terms without our prior written consent.
Modifications: We will notify you of material changes at least fourteen (14) days before they take effect. Continued use after changes take effect constitutes acceptance.